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Senior Capacity Management Specialist

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.
Senior Capacity Management Specialist
Location: Hermitage, TN (Nashville, TN area)
Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.
Work you ll do
This role will be responsible for all aspects of capacity management for the US Technology and Infrastructure organization. They will work closely with the ITS infrastructure and technology channel teams to understand,develop and deliver a comprehensive capacity management plan for all technology infrastructure for the US firm.
The capacity manager will need to be able to quickly understand the unique needs of the business channels and technology teams and be the link between them for capacity related activities.
This includes
+ Develop relationships with the channels and technology teams including identifying representatives from the channels and technology teams
+ Lead plan development, documents and procedures adhering to the ITSM principals
+ Lead monthly Service Quality Review meetings and identify actions needed and tracks the actions to completion
+ Work closely with the Production Operations Center on developing the daily key indicators are watched and checklists are developed
+ Work closely with the Operations Management Office to collect the data, analyze results, build reports and dashboards and predictive models to ITSM standards and the needs of the channel and technology teams
_The team_
Information Technology Services (ITS) helps power Deloitte s success. ITS is the engine that drives Deloitte, which serves many of the world s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
The 2,200 professionals in ITS deliver services including:
+ Security, risk & compliance
+ Technology support
+ Infrastructure
+ Applications
+ Relationship management
+ Strategy
+ Deployment
+ PMO
+ Financials
+ Communications
_Technology & Infrastructure_
The Technology and Infrastructure Organization works together to transform how ITS deploys technologies and services that meet the dynamic needs of Deloitte professionals and help increase their productivity.
Service lines:
+ Unified Communications
+ Infrastructure Operations
+ Office of Technology and Infrastructure
+ Service Management
+ Solutions Delivery
+ Technology Support Services
+ Visual Technology and Solutions
+ Cloud Solutions Center
Category: Information Technology
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


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